The US automotive parts market keeps steadily growing and franchise car dealerships are significantly contributing to this growth and will continue to do so as they keep looking for new ways to meet the customers needs.
As the consumer demands for car maintenance and repairs rises, the need to comply with manufacturer warranties have spurred franchise dealerships’ dependency on a reliable supply of car parts for their service departments. By having a complete parts inventory, new car dealerships’ service departments are able to provide timely services and repairs and prevent costly lawsuits arising from delays in replacement parts due to unavailability.
When car dealerships are selling automotive parts, it is important to utilize a compliance framework that adheres to all applicable laws and regulations. This helps the dealership prevent lawsuits and other legal issues related to non-compliance.
Here are some key tips for car dealerships selling automotive parts:
1. Make sure all information provided to customers is accurate and up-to-date. This includes part specs, pricing details, warranty information, promotional offers, etc.
2. Make sure that all employees are properly trained in customer service protocols and car parts knowledge. This is an important step to make sure customers receive the best service possible when purchasing car parts from your dealership.
3. Verify all car parts meet the necessary safety standards and quality requirements. This may include obtaining certifications for certain car parts or ensuring the car part complies with Federal and State regulations.
4. Make sure to keep records of customer transactions in case a dispute arises further down the line. Also, double-check that all car part invoices are properly filled out and include relevant information such as car part specifications, warranty details, delivery dates, etc.
5. Take into consideration the benefit of buying car parts in bulk as it is the best option to get bigger discounts and save costs. This can also help car dealerships gain competitive advantage by providing car parts at competitive prices to their customers.
We hope these tips help franchise car dealerships be one step closer to being compliant when selling automotive parts while providing customers with high-quality car parts, excellent customer service, and remain successful in the ever-growing US automotive parts market.